Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
HYPERVISOR MANAGED SERVICE
Virtualization software pools your servers’ computing resources. It then allocates them efficiently between virtual machines for improved performance, reliability, and operational mobility. Virtualization software configures and separates physical infrastructures to create multiple dedicated resources. Virtualizing your computing environment and network brings many benefits.
Benefits include:
lower costs
better backup and disaster recovery
a better testing environment
better migration to the cloud
OS MANAGED SERVICE
Now, with Managed Operating System Services and Managed Services Anywhere, you can get even more from your deployment.
With Managed Services Anywhere our, engineers will perform common administrative functions on your behalf. Do not worry about applying the latest patches, updating servers with the latest anti-virus tools, or keeping servers compliant with corporate access policies — we’ll do it for you! Best of all, your VMs will be monitored 24×7 by our expert, certified managed services team.
Operating Systems Supported via Managed Services Anywhere
Managed Microsoft Windows Server
Managed Red Hat Enterprise Linux
CentOS
Ubuntu Linux
STORAGE MANAGED SERVICE
Securely Protect, Store & Manage Your Data With a Trusted Partner
No matter what type of business you’re in, you need reliable storage, data protection, and data recovery you can count on. Today’s block and file storage technologies, combined with multiple data protection features, are complex. CPTechnik Managed Storage Services turns our engineers into your storage administrators, freeing your staff to focus on strategic initiatives. Our team provides the expertise and management while you stay in complete control of your data.
Our management and support service team offers years of relevant enterprise storage experience and can quickly diagnose problems and provide effective solutions
CPTechnik comprehensive monitoring provides visibility as to what is happening in your environment
Our 24×7 Network Operations Center (NOC) ensures storage availability, timely provisioning, and performance
Our expertise spans all phases of the storage operation from monitoring and provisioning to trending, forecasting, troubleshooting and performance tuning
Our vendor-neutral specialists hold more than 250 technical certifications across a broad of leading storage technologies
By partnering with CPTechnik your organization can leverage the entire team of experienced storage engineers who are up-to-date on the latest technologies, proficient at handling tough issues, and are ready to address your needs. Our proven methodology and tools guarantee agility, performance, and peace of mind that storage will be available and deliver the performance needed.
Service Compenents:
Managed Storage Service Offerings:
Service delivered remotely from Network Operations Center (NOC)
Hybrid options to provide on-site administration
24×7 enhanced incident management
Vendor call management
Full lifecycle management of incidents on customer’s behalf
Monitoring and action on service bulletins
Configuration & change management
Performance monitoring, management & tuning
Capacity trending & forecast reporting
Capacity planning to support budgeting & acquisition efforts
Storage Provisioning
FC SAN cabling, zoning & administration
Service Account Management Offerings:
Set priorities and manage all aspects of service delivery
Lead service status meetings & produce weekly status reports
Train employees with knowledge transfer on the latest technologies
Manage coverage through PTO, holidays and staff changes
We Handle the Management– You Stay in Control
Our team of experienced engineers, senior administrators, and storage technicians has extensive experience designing storage solutions, troubleshooting issues, and supporting technologies from leading vendors. We serve as your remote storage administrators to:
Monitor the health and performance of your infrastructure
Manage storage requests and day-to-day administration
Handle incidents
Execute provisioning
Ensure your data is available
NETWORK & fIREWALL MANAGED SERVICE
Taking Charge of Your Network Security
From increased security efficacy by re-designing security policies to reduce security gaps to advanced firewall configuration and network monitoring, our team is here to support yours.
Firewall Monitoring
As part of our managed security services, our engineers actively monitor your firewall and overall security – 24/7/365.
Firewall Tuning
We update firewall policies/rules as new threats are identified, ensuring that your network remains up to date and secure.
Patch Management
We ensure your firewalls are always up to date and secure, managing patch rollouts to minimize hassle and downtime.
A Simple & Effective Firewall Solution
Our team handles all aspects of your firewall, including:
- Support – Configuration and implementation support
- Monitoring – Real-time health monitoring and expert response to threats
- Troubleshooting – Resolution of connectivity issues and broken applications
- Updates – Device management and upgrades
- Reporting – Weekly firewall activity reports
BACKUP MANAGED SERVICES
PROTECTING YOUR BUSINESS-CRITICAL DATA
Our Managed Backup service will help you protect yourself and minimise the risk of lost information or company data. This can happen easily, either by human error, such as file deletion, or by accident – such as data corruption or hardware failure.
Having something in place will:
- Minimise risks to your operations, and ultimately help prevent loss of revenues.
- Contribute towards your Business Continuity plans and implementation.
Peace of mind – you are protecting the business
OUTSOURCING PROFESSIONAL SPECIALISTS
Professional Outsourcing Service is an on-demand specialized service that gives you a flexible option of employing skilled resources either at our facilities. This team will be an extension of your existing team on demand. These resources are certified professionals in their domain of expertise and have full access to our technical knowledge base.
This model is a perfect way to accomplish your special or seasonal project requirements without adding permanent staff.
Some significant benefits are:
- Highly qualified and experienced personnel to suit your exact requirements.
- Faster identification and on-boarding of resources.
- Flexibility to swap, add, remove resources based on the project needs.
- Access to a large technical knowledge bank, quality processes and delivery frameworks.
- Maintain cost reduction and time-to-market
PC UPGRADES
Your PC or Mac is too slow or your hard disk too small? Do you want to upgrade your computer or make your computer faster? It is not always necessary to invest in a new PC or laptop. Typically, it is more cost effective to upgrade your computer with a fast SSD hard drive or more RAM. If the disk space requirement increases because of numerous files and new programs, a new or additional hard disk can also be installed in the computer. Upgrading from hard disk and memory makes your computer faster and allows the use of the latest software and current games.
